1. Business Information
The Doll Lady Creations is a sole trader business based in the United Kingdom. By purchasing from this website, you agree to the terms outlined below.

2. Products
All items are handmade artisan collectible fibre art dolls. Each piece is individually crafted and may feature slight variations in appearance, adding to its uniqueness.
These items are not toys and are not intended for young children.

3. Orders
Orders are accepted via this website and are subject to availability.
We reserve the right to refuse or cancel any order at our discretion.

4. Pricing & Payment
All prices are listed in GBP (£) and must be paid in full at the time of purchase.

5. Production & Delivery Times

In-stock items: Dispatched within 2–4 working days

Made-to-order items: Production time is approximately 4–5 weeks.

Delivery times may vary depending on courier services.

6. Shipping

We currently ship within the UK only

Customers are responsible for providing accurate delivery details

We are not responsible for delays caused by couriers once items have been dispatched.

7. Cancellations
Orders for in-stock items may be cancelled before dispatch.
Made-to-order or bespoke items cannot be cancelled once production has begun.

8. Liability
The Doll Lady Creations is not liable for misuse of products.
All items are collectible pieces and must be handled with care.

9. Contact
For any enquiries, please contact us via the email address provided on our website.

Due to the handmade and bespoke nature of our products, we operate a strict returns policy.

1. Made-to-Order & Bespoke Items
All made-to-order and custom dolls are non-refundable and non-returnable.
This is because each piece is created specifically for the customer.

2. In-Stock Items
Returns may be accepted for in-stock items only if:

The item is returned unused and in original condition

The return is requested within 14 days of delivery

Return postage costs are the responsibility of the customer.

3. Faulty or Damaged Items
If your item arrives damaged or faulty, you must:

Contact us within 48 hours of delivery

Provide clear photos of the issue

If approved, we will offer a repair, replacement, or refund where appropriate.

4. Non-Returnable Situations
We do not accept returns for:

Change of mind on bespoke items

Minor variations due to handmade nature

Items that have been handled, used, or altered

Returns & Refunds

5. Refunds
Approved refunds (if applicable) will be processed once the item is returned and inspected.

6. Important Note
By purchasing from The Doll Lady Creations, you acknowledge and accept the nature of handmade, made-to-order items and agree to this policy.

Returns may be accepted for in-stock items only if:

The item is returned unused and in original condition

The return is requested within 14 days of delivery

Return postage costs are the responsibility of the customer.

3. Faulty or Damaged Items
If your item arrives damaged or faulty, you must:

Contact us within 48 hours of delivery

Provide clear photos of the issue

If approved, we will offer a repair, replacement, or refund where appropriate.

4. Non-Returnable Situations
We do not accept returns for:

Change of mind on bespoke items

Minor variations due to handmade nature

Items that have been handled, used, or altered

5. Refunds
Approved refunds (if applicable) will be processed once the item is returned and inspected.

6. Important Note
By purchasing from The Doll Lady Creations, you acknowledge and accept the nature of handmade, made-to-order items and agree to this policy.

Product Care & Safety Disclaimer

All dolls created by The Doll Lady Creations are artisan collectible items intended for display purposes.

Not suitable for young children

Not designed for rough handling or play

Keep away from moisture, heat, and direct sunlight

Handle with care to preserve detailing and embellishments

We are not responsible for damage caused by improper handling or storage.

No two creations are ever exactly the same.
 

From expressive character dolls to enchanting woodland figures, each design tells its own story—inviting you into a world of charm, wonder, and quiet magic.
 

Handcrafted with Purpose 

Every doll is made using premium materials, including high-quality yarns, glass eyes, and carefully applied detailing techniques.
 

Designed for Collectors 

The Doll Lady Creations are not toys—they are artisan display pieces.

 Made Just for You 

Many pieces are created to order, ensuring every collector receives something truly special.